Browse our most-asked questions, or reach a real human on WhatsApp, email or phone — whichever you prefer.
FAQs
Open the booking from My Orders → tap Manage → Reschedule or Cancel. Cancellations more than 2 hours before the slot are free. Within 2 hours, a small fee applies to compensate the assigned pro.
Refunds to UPI land within 24 hours. Card refunds take 3–5 business days, depending on your bank. We'll send a confirmation SMS the moment the refund is initiated.
Tap "Track live" on the booking to see your partner's real-time location. If the partner is delayed by more than 15 minutes without an update, message support on WhatsApp and we'll reassign at no extra charge.
If you're not satisfied within 30 days of service, we'll send a partner back to fix it — free of charge. Open the completed booking → tap "Raise a concern" and describe what went wrong.
Yes — every partner clears a 4-step verification (govt ID, address proof, police clearance and a skill assessment) before taking their first booking. Their badge in the app reflects this.
Absolutely — you'll see a tip option on the post-service rating screen. Tips go 100% to the partner, no platform cut.
Profile → Preferences → Delete account. All your data is removed within 30 days, except booking records we're required to keep for tax purposes.
Open the partner app → Help, or call the dedicated partner line at +91 99990 00002. We respond to partner queries inside 10 minutes during business hours.
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